Why Team Communication Is So Important

Our clients often provide  inspiration for blogs, as issues present in one business are usually common across many businesses.

As part of the business planning process we run a session with the staff to get their feedback, input, and to include them in sharing the vision and goals of the business.

In a recent session the main area of feedback was a lack of communication from the owners.  It was felt that:

• They had no idea what the direction of the business is
• They had no idea if the business was financially successful or in trouble
• Information that was shared was not always shared to the whole business, and often picked up by over hearing conversations
• There was no programme planning so they were unclear of which jobs had priority
• They often didn’t know that a team member was going to be on leave until they turned up to work and they weren’t there.
• They were working in silos with little cross sharing of information or training.
• There are no channels for giving feedback and suggestions for improvement

This has led to a lack of cohesion, a little mistrust, and no clear management of the business.  They are heavily reliant on key staff and are all working in different directions rather than toward a common goal.

It is great to have this feedback as there is now plenty to work on with the business owners.  Most of the change needs to come from the top, in this case the two owners.  Awareness is the first step towards positive change.

Once we address these issues, we will have the whole team working together for the greater good of the business and happier employees.  By opening the feedback channels the owner will have the benefit of the input from their staff on how to improve the business.